Patients
Empowering you to access and control your medical data.
Who is Medi2data?
Medi2data is an NHS accredited supplier to GP surgeries across the UK. We support GP surgeries in fulfilling requests for medical reports and full medical records (SARs).
Why Medi2data?
GP surgeries and third parties have chosen to utilise our products and services to enable them to provide you with a better service.
My data with Medi2data
We comply with the highest regulatory standards and accreditations, to ensure your data is kept safe and secure. We only process data in line with the Data Controller’s instructions, unless it is required to do otherwise by law.
FAQs
This can vary, as we manage a wide variety of report types.
We work on a pre-payment basis, if your required report requires a payment we will require all payments to be settled before we can continue. Once we’ve received payment (which can take 3-5 working days depending on your bank), we then aim to complete your request within 28 working days. This includes the following stages: getting your report triaged, processed, reviewed and signed off by a Clinician, and completed.
We have developed a Medical Evidence Tracker to provide third-party clients with a real time update on their report. If you require an update on your report progress, you can do so by inputting your name, case reference number, and date of birth via our MET portal. If you require your reference number, please reach out to our team either via email (customerservice@medi2data.com), or by calling our phone line at 0333 3055 774.
Due to restraints within Primary Care, your GP practice is outsourcing the administrative side of medical reporting to Medi2data. This is so they can free up additional resource for patient care.
As your GP practice is the Data Controller of the medical data, you will need to request this from them directly. To find out more about how we process your data, please view our Privacy & Cookie Policy.
We also provide a patient service platform called Medi2cert. Here patients can request forms or certificates to us directly, such as Firearms/Shotgun Medical Certificates. For additional information on this service, please visit www.medi2cert.co.uk.
For any other queries:
To get in touch with our Customer Service team, use one of the methods below:
- Email: customerservice@medi2data.com
- Phone: 0333 3055 774
- General Post: Medi2data, The Maltings, East Tyndall Street, Cardiff, CF24 5EA
