Canford Heath Group Practice in Poole looks after approximately 12,200 patients across their practice, and have been using Medi2data’s services since 2023.

Despite having multiple staff from Administrators to Clinicians working through reports, staff were starting to feel very stressed out about ensuring that all reports were completed within SLA, so decided to look into outsourcing their medical reports to gain back time within their practice.

Having had a negative experience with a previous supplier, the practice decided to look elsewhere to outsource their medical reports and saw Medi2data’s profile featured on Agilio’s TeamNet platform. Feeling a sense of trust that Medi2data’s services were endorsed by a recognised supplier and enjoying the support that they received behind the scenes, the team at Canford Heath Group Practice including Practice Manager, James Leyland decided to come on board with our services.

When coming onboard with our services, James described his Onboarding and Account Manager, Joseph Davis as being extremely helpful in bringing Canford Heath Group Practice onto Medi2data’s services:

“He went through our local IT staff, and was on and off the phone to me all the time. He was very personable and sorted it all out, so it was absolutely perfect!”

After being onboarded, James described his staff as being “much less stressed out” about their medical reports, commenting that:

“The move to eMR was really good, the system is slick and everything works well.” 

When talking about other aspects of Medi2data’s services, James said that:

“The submission process is very simple. When we had to look at scanning reports that came through on paper, my Account Manager, Sarah Lewis found some conversion software which allowed us to scan and upload any necessary documents – she sorted it out so simply and we had no problems at all. 

I know I can email her at any time and she will come back to me straight away if I ask any questions, no matter the type! She’s wonderful!

What gives Medi2data the edge is their clinical team, the fact that you have your own Clinicians in-house means that our Clinicians don’t have to check anything, which has freed up time for them. It means we no longer have to send any reports through our GPs now!”

When asked if he would recommend Medi2data’s services, James commented:

“I recommend you all of the time, I can’t fault anything. If things go well, which they always do with eMR, I will always spread the word!”

For more information on how our services have managed to save Canford Heath Group Practice 37 hours a week on their medical reporting, you can get in touch with our team via emrsales@medi2data.com.